We architect business systems for freedom, harmony, and growth.

In a Nutshell

Who do we serve

Professional and trade service firms under $2M that feel stuck in the weeds. If messy, duct‑taped systems, dropped balls, and constant friction sound familiar, this is for you.

What we are & What we do

We’re business system architects. We build your business operating system — the harmonious backbone that unites teams, tools, and processes so everything works as one.

When & How

When you’re stuck fighting fires instead of leading, we uncover bottlenecks, design streamlined workflows, and build systems that restore harmony and drive revenue growth.

Why do we do it

The right businesses deserve growth with less friction. Solid systems clear the path so leaders scale with focus, freedom, and confidence.

Common Requests

Deliverables

Unified Operating System — connect every department into one backbone so the business runs as a single nervous system
Dashboards & Reporting — unify revenue, delivery, and finance data for real-time clarity and smarter decisions
Automation Playbooks — streamline workflows across teams to cut friction and multiply output
Project & Work Tracking — align team execution to deadlines, handoffs, and profitability guardrails
Knowledge Hubs — centralize information so teams perform without pulling leaders back in

Measurable Results

Revenue Power: 10x more revenue per employee — unified processes maximize returns from the same team
Speed: 40% faster sales cycles — aligned sales and operations move leads to revenue faster
Speed: 50% faster delivery timelines — integrated systems double output without extra hires
Time: 20–25% more productive hours unlocked — payroll already paid now put to higher-value work
Freedom: Leadership freed — owners escape daily fire drills and focus fully on growth

Specialized Support

Specialists who add depth and precision to build, scale, and protect our clients' successes.

Jeff Tsai

Founder

Nat

Executive Assistant

Rick

Negotiations Expert | Business & Real Estate

Jackie

Attorney | Trademark & Corporate

Results From Clients

Vincent T.

Sports & Fitness

Jeff helped me develop a clear plan and stay accountable, pushing me to commit to daily content creation and turn my e-commerce vision into reality. One of my videos was even featured on ESPN to their 50 million followers—one of my biggest wins.

Michelle T.

Non-Profit

One of the biggest A-ha moments I experienced through working with Jeff was learning how to plan annually and set goals for the organization. He guided me in setting realistic timelines and helped me develop the right mindset to picture our long-term growth.

Dylan A.

Food Manufacturing & Distribution

Operation Ninjas brought us to new heights with just one session. By bringing clarity to our vision and mission, it allowed us to get the right people doing the right jobs at their best.

Melissa L.

Life & Mindset

I cannot thank Operation Ninjas and Jeff enough for helping me turn my business dreams into reality. Jeff's guidance kept me accountable and significantly boosted my revenue through efficient business operations and strategies.

Great Systems = Great Outcomes

"You don’t rise to the level of your goals. You fall to the level of your systems.” – Atomic Habits

Every great company, movement, or leader had one thing in common: an underlying operating system holding everything together.

Visionaries spark ideas. System architects turn those sparks into something sustainable, repeatable, and scalable.

The stories below are inspiration examples from business history and history. Each shows how great leaders didn’t just solve problems, they built frameworks that made long-term success possible.

Click each to reveal the story.